The fix has been deployed, and recurring PayPal payments have been fully restored to normal operation.
Posted Sep 17, 2025 - 15:55 PDT
Identified
We’ve identified the root cause and are actively working on a fix. The update is scheduled to be deployed by the end of the day.
Posted Sep 17, 2025 - 14:39 PDT
Investigating
Scheduled recurring Paypal payments are failing with an pop up saying Payment Failed. Paypal payments are working as expected for one-time donation and revenue payments. We are investigating the root cause still and will provide more updates shortly.
Posted Sep 17, 2025 - 12:30 PDT
This incident affected: Keela CRM (Keela CRM) and Forms.