Update - We have released additional performance optimizations and infrastructure improvements across Keela, including changes to reduce database load, improve background processing, and strengthen our monitoring of system performance. Early results show meaningful improvements in stability and response times across Canada and the USA, though we are continuing to monitor closely and investigate remaining intermittent slowdowns.
Aug 24, 2026 - 09:06 PDT
Aug 24, 2026 - 09:06 PDT
Update - We have enabled a fix in the Canada region and are monitoring its impact before expanding it to the USA. Our team will continue reviewing performance closely and will share another update once we have confirmed results and next steps.
Aug 19, 2026 - 15:14 PDT
Aug 19, 2026 - 15:14 PDT
Update - CAN and USA are currently unstable, and we’re seeing some downtime impacting customers. Recent observability improvements have highlighted potential contributing issues, and a fix is being deployed and released shortly.
We’ll share further updates as soon as we have more information.
Aug 19, 2026 - 14:01 PDT
We’ll share further updates as soon as we have more information.
Aug 19, 2026 - 14:01 PDT
Update - We have enabled additional observability this morning to capture more detailed performance metrics as we continue investigating intermittent slowness affecting some customers in the USA and Canada. Our engineering team is reviewing the new data as it becomes available and will continue using it to guide further fixes and monitoring.
Aug 17, 2026 - 12:02 PDT
Aug 17, 2026 - 12:02 PDT
Update - We are continuing to investigate this issue.
Aug 07, 2026 - 13:12 PDT
Aug 07, 2026 - 13:12 PDT
Investigating - We’re continuing to actively investigate intermittent performance issues affecting some Keela customers, including reports of slow loading in the main app and donation forms.
Since our last update, our engineering team has implemented several fixes and mitigations, including moving high-load background jobs away from customer-facing app servers, expanding internal monitoring, and improving visibility into CPU, memory, database, and job activity across affected environments. These changes have reduced some of the earlier spikes we observed, but recent customer reports show the issue is not fully resolved.
We now have additional engineers focused on identifying the remaining root cause, with particular attention on database query performance and form-related backend dependencies. We’ll continue to monitor closely and share further updates as we make progress.
Aug 07, 2026 - 12:32 PDT
Since our last update, our engineering team has implemented several fixes and mitigations, including moving high-load background jobs away from customer-facing app servers, expanding internal monitoring, and improving visibility into CPU, memory, database, and job activity across affected environments. These changes have reduced some of the earlier spikes we observed, but recent customer reports show the issue is not fully resolved.
We now have additional engineers focused on identifying the remaining root cause, with particular attention on database query performance and form-related backend dependencies. We’ll continue to monitor closely and share further updates as we make progress.
Aug 07, 2026 - 12:32 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 27, 2026 - 09:22 PDT
Jul 27, 2026 - 09:22 PDT
Identified - We’re continuing to investigate intermittent instability on Keela USA. We’ve implemented some fixes and are continuing to investigate further to identify a long-term solution.
Jul 17, 2026 - 13:43 PDT
Jul 17, 2026 - 13:43 PDT
Investigating - We're currently investigating the root cause of intermittent slowness on usa.keela.co.
Jul 16, 2026 - 14:03 PDT
Jul 16, 2026 - 14:03 PDT
Keela CRM
Operational
Keela CRM
Operational
Keela's Intelligence Tools
Operational
E-mail Marketing Builder
Operational
Forms
Operational
E-mail Marketing
Operational
E-mail sending
Operational
KeelaPay (USA Region)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.